A KCC Trading Standards officer who has helped nearly 100 scam victims across the county and saved them a total of more than £61,000 has been praised for her “exceptional service”.
Elaine Mount, who works as a victim support officer, was presented with the KCC Chairman’s Commendation Award at County Hall.
Chairman David Brazier said: “I was very proud to read the reports of the support that Elaine provides to those adults who are most vulnerable and have been a victim of doorstep crime.
“I am exceedingly grateful to you, Elaine, for the service and support you offer and I’m sure the people you have helped would join with me in thanking you for your exceptional service.”
Mike Hill, KCC’s Cabinet Member for Community and Regulatory Services, said: “Elaine visits Kent’s most vulnerable adults who have been identified as victims of financial abuse, notably doorstep crime and scams.
“This year alone Elaine has engaged with nearly 100 victims. Through these engagements she has managed to personally save victims £61,000 by securing refunds or stopping further payments to criminals.
“The vast majority of the victims are socially isolated, suffer from debilitating illnesses and all are elderly.
“Elaine arranges, where appropriate, for the fitting of call blockers and other criminal deterrent devices in an attempt to protect the victims from further abuse. She also works with a number of charitable organisations, KCC Social Services, our Community Wardens, Kent Police and Kent Fire and Rescue Service and a number of other stakeholder groups to ensure the victims are supported moving forward with their lives.”