Now that the Government has issued advice regarding return to school, KCC has agreed how best to compensate those who purchased the Kent Travel Saver, but have not been able to use the pass whilst schools have been closed.
For those customers paying either by monthly direct debits or in full at the start of the school year KCC has agreed that:
- For customers paying by Direct Debit, the instalment was suspended at the start of lockdown and the final remaining payments will not now be collected but will be cancelled altogether.
- For those who have paid in paid in full, KCC will make a payment of £50 as a goodwill gesture. This reflects typical final instalment values. For parents who were eligible for the lower cost pass the refund will be £15.
KCC Cabinet Member for Highways and Transport Michael Payne said: “This unprecedented situation has created a very complex problem and although the Kent Travel Saver cards are normally non-refundable, we think it is only right and proper that KCC should offer some compensation as a gesture of goodwill to the parents who have been affected.
“Parents have not had the full benefit of the Travel Saver card as they expected. KCC will be working hard to get these payments completed as soon as possible.”
The 16+ Kent Travel Saver has always had a different set of terms and conditions and refunds will be made in accordance with these having taken account of any outstanding Direct Debit payments.
Kent County Council intends to open the Kent Travel Saver scheme once again for applications for the new school year in mid-July. KCC will contact parents to confirm the opening of the window and details will be available at kent.gov.uk/travelsaver and kent.gov.uk/16plustravelsaver webpages.