Consultation opens on future of booking system for Household Waste Recycling Centres

Residents are being asked for their views on the future of the booking system for Kent County Council’s Household Waste Recycling Centres (HWRCs).

Introduced as an emergency measure to ensure social distancing during the pandemic, the booking system has evolved in response to customer feedback and the easing of restrictions.

A consultation has opened into the future of KCC’s booking system for its Household Waste Recycling Centres

Now a consultation has been launched to canvass views on whether its use should continue.

Kent County Council’s Cabinet Member for Environment, Susan Carey, said: “The booking system has been one of the ways we have been able to keep visitors and staff safe at our HWRCs.

“We know, from people surveyed, that it has proved popular with the majority who have taken part in our questionnaires, but we want to hear from those who may not have shared their thoughts with us before.

“We are therefore canvassing wider views on the booking system and I would like to encourage as many people as possible, no matter the type of experience they have had, to take part in the consultation.”

Kent’s 18 HWRCs have been back at full capacity since 19 July with slots available every half hour through the council’s website.

Kent County Council’s Cabinet Member for Environment, Susan Carey

Customers without internet access or an email address can call KCC’s contact centre.

  • There is no limit to the number of visits that can be made and bookings can be amended or cancelled
  • Bookings can currently be made for the next day and up to a month in advance
  • In a normal year, 140,000 tonnes of waste are taken to the HWRCs for disposal in 3.3 million visits
  • What cannot be recycled is turned into energy and less than 1% is sent to landfill

KCC’s website also has advice for residents on how to reduce or reuse waste as part of the Kent Green Action campaign.

The consultation opens today [19th August] and residents have until 30th September to give their views by completing the consultation questionnaire at

For queries or requests for hard copies, email or call 03000 41 73 73 using the reference HWRC Consultation.

For any alternative formats, email or call 03000 42 15 53 (text relay service number 18001 03000 42 15 53). This number goes to an answering machine, which is monitored during office hours.

Consultation opens on future of booking system for Household Waste Recycling Centres was last modified: August 19th, 2021 by Ellis Stephenson